Enroute Center for Development (ECDL) values the privacy and security of the information that you share with us. This Privacy Statement applies to information collected by ECDL through https://ecdl.com.bd/ (the “website”). This Privacy Statement also applies to other information ECDL receives in Bangladesh. This Statement describes how ECDL collects, uses, shares, protects, or otherwise processes your personal information. By using this website, you agree to the terms of this Privacy Statement.
Collection and Use of Information
ECDL collects personal information to set up and manage accounts for our ecommerce services and to handle orders of services from ECDL. You may need to provide ECDL with personal information such as:
- names; phone numbers; mailing, billing and email addresses;
- bank account information; credit and debit card information; dates of birth; and identification documents.
ECDL uses such information for:
- Website registration; enabling sales and other transactions; processing payments and settlement; sending payouts; handling orders; providing receipts;
- Providing customer service; providing dispute resolution, chargebacks, refunds, or related issues;
- Marketing and surveys; sending service update notices;
- Recovering debt and collections; detecting and preventing fraud; detecting and preventing violations of our legal agreements;
- Measuring, improving, and customizing our services; and
- Fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, or back office functions.
ECDL may also collect background information and credit checks from third parties to verify your identity; deter, detect, and prevent fraud and illegal activity; make business decisions; and as a part of our legal obligations. ECDL retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
ECDL collects information from you to post entries to our community website or forums. Such information may include your email address, Internet Protocol address, user name, date and time of signup, and date and time of posts to the forum. ECDL uses this information for the secure and efficient functioning of our website, to provide you with access to our community site, to detect and prevent violations of our legal agreements, and as part of any legal obligations related to our community website.
ECDL collects information on each transaction conducted through our website. Such information may include the amount of the transaction; the courses purchased; the identity of the customer; payment type; currency; location; Internet Protocol address; and websites visited. ECDL uses such information for refunds, for customer service, for website optimization, or for other administrative or business purposes. ECDL may share information related to the transactions you conduct through our website with customers for the purposes disclosed in this Privacy Statement. ECDL retains transaction information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
Customer Service Correspondence
ECDL also collects information involving customer service correspondence. This information may include emails, internet chats, faxes, or telephone calls directed to our customer service centers. ECDL processes this information to provide customer service, handle complaints or disputes, measure and improve our customer service, detect and prevent fraud, and detect and prevent violations of our legal agreements. ECDL retains customer service information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
Cookies, Web Beacons, and Logs
ECDL combines technical and physical safeguards with employee policies and procedures to protect your information. We will use commercially reasonable efforts to protect your information. We will also continue to assess new technology for protecting information and upgrade our information security systems when appropriate. Further, we permit only authorized ECDL employees and third parties to access any personal information. If an employee misuses personal information, we may take disciplinary action, up to and including termination of employment. If any third party individual or organization misuses personal information, we will take action, up to and including termination of any agreement between ECDL and that individual or organization.
ECDL processes personal information only for the purposes it was originally collected and in accordance with this Privacy Statement. ECDL takes commercially reasonable steps to ensure that the personal data is relevant, reliable for its intended use, accurate, complete, and current for the purposes for which it is used. ECDL retains information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.