Develop Customer Experience Management Strategy

By 2020, customer experience will overtake price and product as the key brand differentiator.

Customer experience is defined as your customers’ perceptions – both conscious and subconscious – of their relationship with your brand resulting from all their interactions with your brand during the customer life cycle. From Brand building perspective, managing customer experience is THE most important element to create a sustainable and profitable brand. World’s leading brands are already keen on delivering good customer experience with relevant strategies.

In this highly interactive training, the participants will be exposed to different techniques of delivering positive customer experience from individual level and also learn the how to create strategy to manage customer experience as a team from their respective levels.